Returns & Exchanges
Just like Haute Couture for humans, not all of our products are suited for everyday wear; just like you wouldn’t wear a silk gown to play football we don’t recommend our silk collars for the dog park. However, like denim jeans for humans our designer denim line takes a beating and gains character with age; the dog park and hiking trails will leave their mark and make your pet’s denim leashes and collars all the more unique, soft and comfortable
We take great pride in the construction of our products, and guarantee all of our stitching. If you find that your collar or leash is defective, we will of course fix or replace it at our expense. If you receive a product that you believe is defective, please contact us ASAP and we will be happy to make it right.
Every one of our products are custom made to order, especially for your pet(s), so we do not keep a stock of finished products on hand. Please consult the sizing instructions included in each listing or get in touch with us with questions before placing your order. Orders that are the wrong size or width due to customer error are subject to the following return/exchange policy;
We take great pride in the construction of our products, and guarantee all of our stitching. If you find that your collar or leash is defective, we will of course fix or replace it at our expense. If you receive a product that you believe is defective, please contact us ASAP and we will be happy to make it right.
Every one of our products are custom made to order, especially for your pet(s), so we do not keep a stock of finished products on hand. Please consult the sizing instructions included in each listing or get in touch with us with questions before placing your order. Orders that are the wrong size or width due to customer error are subject to the following return/exchange policy;
Exchanges:Since we make our products to order we do not have a stock of finished products available for exchanges. If you ordered a collar that is too large we can alter it for a $10 fee. If you ordered a collar that is the wrong width or in a size that is too small, it cannot be altered and a new collar must be made from scratch. In this case, since we can recycle the hardware on the incorrectly-sized collar, we can offer you a 25% discount towards to purchase of a correctly-sized collar. Please contact us for more information.
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Returns:If you decide that you do not want the product that you ordered please contact us within 15 days of delivery for a return address. Products must be in new, unused condition and upon receipt of your account will be refunded your purchase price minus shipping and a 30% restocking fee. Returns require us to take apart the product in order to salvage any hardware that can be used on future orders, and the restocking fee covers the labor and materials that went into making your order.
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Order Cancellations:Buyer’s regret happens, I’ve felt it myself! Please contact us WITHIN 24 HOURS to cancel an order. Cancellation requests made after this time will be assessed a 30% restocking fee.
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